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Returns, Exchanges, Etc.

 

Sales Policy

All customized items including, but not limited to, screen print, embroidery and heat seal are NON RETURNABLE and NON REFUNDABLE.
By placing an order with Discount Sports Uniforms you confirm that you understand and agree to this.
In the custom apparel business, this is a standard policy.

 

Policy on Returns

Customized items including screen print, embroidery and heat seal are NON RETURNABLE and NON REFUNDABLE.

Any errors or omissions of your order are required to be reported to us in writing within 7 days.

Some blank or non custom items can be exchanged for different sizes or returned for store credit or refund.

There is a 35% restocking fee deducted.
(Charge is to cover processing costs and fee's from the manufacturers)

All returns must have a pre-approved Return Authorization number issued by Discount Sports. You must call or use the contact us form to apply for a return authorization number.

Credit can only be issued to the card used in the purchase. It takes between 14 and 21 business days for us to issue the credit and it may take 1-2 billing cycles for you to see it on your payment method.

Customer is responsible for shipping costs to return the item(s).  We do not refund or reimburse shipping unless it was our mistake.

Item must be unworn, unwashed, unaltered without customization.

 

Returns/Exchanges

(Not Replacing the Item)

We strongly recommend ordering samples for sizing purposes if time permits. We are not responsible for sizing. Decorated uniforms can not be returned. The size charts are provided by the manufacturer and sometimes change slightly.

We do not guarantee the fit since style is subjective- samples are encouraged for fitting. 

Blank items can be exchanged for different sizes (customer is responsible for shipping). It is always better to order slightly big as opposed to small.  It is best to measure your players individually before ordering.

All returns must have a pre-approved Return Authorization number issued by Discount Sports by calling 1-888-270-6759 or use the contact us form to apply for a return authorization number. 

We must received the item within 14 Calendar Days of  Receipt.  Include your name, contact phone # email address and Return Authorization #.  

We are not responsible for items that are not delivered to our address listed. if using USPS we recommend a Proof of Delivery

 

ADDRESS:

DSU RETURNS ADDRESS PROVIDED BY THE CUSTOMER SERVICE REP WITH YOUR RETURN AUTHORIZATION

 

 

Exchanges

(Replacing item with different style, color, or size)

1)  Purchase and Pay for new item. 

2) Send your unwanted item to the address listed below for full credit.  Include your name, contact phone, email and return authorization number.  Items must be exchanged within 20 calendar days of purchase date.

All returns/exchanges must have a pre-approved Return Authorization number. (see above)

DSU EXCHANGES

3282 SC-41 #182

Huger, SC 29450

Full credit for the returned merchandise will be applied to your original payment method.

It takes between 14 and 21 business days for us to issue the credit and it may take 1-2 billing cycles for you to see it on your payment method.

Credit will only be issued on credit card or paypal account used in original purchase.

Customer is responsible for shipping cost.  We do not refund shipping.

 

CANCELLATIONS

Custom Uniform Order cancelled and confirmed by Discount Sports prior to production are subject to a 25% Fee.  This fee is a passed along from manufacturer on unused uniforms and cost associated with art production, setup, and staging..

Blank Uniform Orders cancelled and confirmed by Discount Sports prior to be ordered from manufacturer are not subject to any fees

 

COLORS

Discount Sports, LLC. has done its best to display as accurately as possible uniform colors and color swatch representations of those colors. However, because the colors you see will depend on your monitor, we cannot guarantee the accuracy of the colors you are seeing displayed on your monitor will be an exact match to the uniforms you receive.

 Dye Lot Colors

Discount Sports, LLC.  does its best to match dye lot colors on all uniforms and prints. However, slight shading differences might occur when similar garments are ordered. These differences are the result of ink and fabric variations from our suppliers, and are beyond our control. We cannot make any color match guarantees.

 

 

 

 

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